GSE Hospitality Brokers Privacy Policy

The Privacy Policy for GSE Consultants Pty Ltd T/as GSE Hospitality Brokers is held on the agency’s website and can be found in the footer link of the home page of the website.

What is Personal Information?

When used in this Privacy Policy, the term “Personal Information” has the meaning given to it in the Privacy Act 1988. In general terms, it is any information that can be used to personally identify you. This may include your name, address, telephone number, email address and profession or occupation. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered Personal Information.

What type of Personal Information does GSE Consultants Pty Ltd T/as GSE Hospitality Brokers collect and hold about you?

GSE Consultants Pty Ltd T/as GSE Hospitality Brokers may collect any of the following information about you if you are a current or prospective vendor, purchaser or landlord of real estate or if you visit our website or make an inquiry with us via another method:

Contact details (including,name,address,telephone number and email address);
Driver’s license card number;
Passport number
Your Medicare Card
Rates notice
Utility Bills
Bank Statement/s
Current property/business ownership and title or financial details;
Desired property/business ownership details; and
Details of your current assets and liabilities.
An ASIC extract of your current company information.
A PPSR report (vendor’s only)

Sometimes GSE Consultants Pty Ltd T/as GSE Hospitality Brokers may also need to ask you for other forms of Personal Information to enable us to provide services to you.

How does GSE Consultants Pty Ltd T/as GSE Hospitality Brokers collect Personal Information about me?

GSE Consultants Pty Ltd T/as GSE Hospitality Brokers collects your Personal Information directly from you unless it is unreasonable or impracticable to do so. When collecting Personal Information from you, GSE Consultants Pty Ltd T/as GSE Hospitality Brokers may collect in various ways, including emails, letters, telephone calls, and in person.

GSE Consultants Pty Ltd T/as GSE Hospitality Brokers may collect information about you from the following third-party sources:

databases in the public domain such as telephone indexes, Australia Post database, Titles Office or other property databases; and
referrals and recommendations from existing clients of GSE Consultants Pty Ltd T/as GSE Hospitality Brokers

As part of the process of entering into a new lease agreement or a lease assignment negotiation GSE Consultants Pty Ltd T/as GSE Hospitality Brokers may disclose your personal information to the legal representative of the vendor, your legal representative, directly to the landlord of the premises or to the agent or legal representative of the landlord.

What happens if we can’t collect your Personal Information?

If you do not provide GSE Consultants Pty Ltd T/as GSE Hospitality Brokers with the Personal Information described above, some or all of the following may happen:

we may not be able to provide our services to you, either to the same standard or at all; or
we may not be able to provide you with information about services that you may want, including information about new businesses or properties that are available for lease or purchase;

Why does GSE Consultants Pty Ltd T/as GSE Hospitality Brokers collect, hold, use and disclose your Personal Information?

GSE Consultants Pty Ltd T/as GSE Hospitality Brokers collects information for a range of purposes including:

enable our company to provide you with the services and/or products you may require;
to comply with local, state and federal legislation or regulations, and those specifically related to business sales, commercial real estate property sales and rentals, business consulting, Exit Planning Services and business appraisals.
to enable our company to assist you with related services, as required;
for our internal administrative, marketing, planning, product development and research requirements;
to update our company’s records and keep your contact details up to date;
to deal with your queries or client service issues promptly, whether by email, telephone, in person or mail;
to conduct relevant business processing functions; and
to process and respond to any complaint made by you.

Your Personal Information will not be shared, sold, rented or disclosed other than as described in this Privacy Policy.

How does GSE Consultants Pty Ltd T/as GSE Hospitality Brokers use the Personal Information held about you?

Any Personal Information about you that GSE Consultants Pty Ltd T/as GSE Hospitality Brokers collects and records will only be used or disclosed by our company for the purpose of:

compliance with obligations under real-estate regulations and laws applicable for all states in Australia;
The purposes mentioned previously in this policy.
for our company’s administrative, planning, product or service development, quality control and research purposes; and
complying with any other relevant laws or regulations.

GSE Consultants Pty Ltd T/as GSE Hospitality Brokers may also use or disclose the information it collects for any other purpose specified to you at the time of collection.

Direct marketing

GSE may send you direct marketing communications and information about our services that we consider may be of interest to you.

These may include:

offering to provide you with products or services provided by our company, associated companies and third party providers; or
sending you news and other information about our company’s activities and general promotional material which we believe may be of interest to you.

These communications may be sent in various forms, including mail, SMS and email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth). When our company does this, we will provide you with the opportunity to opt-out from receiving any further communication from our us.

You may at any time request not to receive direct marketing from GSE Consultants Pty Ltd T/as GSE Hospitality Brokers by contacting our agency or by using opt-out facilities provided in the marketing communications and we will then ensure that your name is removed from our mailing list.

The GSE Website

GSE Consultants Pty Ltd T/as GSE Hospitality Brokers privacy policy also applies to our website at www.gsehospitalitybrokers.com.au

When you access our website, we may send a “cookie” (which is a small summary file containing a unique ID number) to your computer. This enables us to recognise your computer and greet you each time you visit our website. Our cookies do not collect Personal Information, although they do identify your browser. If you do not wish to receive cookies, you can set your browser so that your computer does not accept them.

As our website is linked to the Internet, and the Internet is inherently insecure, we cannot provide any assurance regarding the security of the transmission of information you communicate to us online. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the Internet. Accordingly, any Personal Information or other information, that you transmit to us online, is transmitted at your own risk.

Our website may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third-party website and we are not responsible for the privacy policies or the content of any third-party website. Third-party websites are responsible for informing you about their own privacy practices.

Registration as a Buyer

As part of registering with us, we collect personal information about you in order for you to take full advantage of our services. To do this it may be necessary for you to provide additional information to us as detailed below.

Registration is completely optional. Registration may include submitting your name, email address, address, telephone numbers, option to receive updates and promotional material and other information. You may access this information at any time by logging in and going to your account.

Security

We strive to ensure the security, integrity and privacy of personal information submitted to our sites, and we review and update our security measures in light of current technologies. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure.

However, we will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems.

In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.

Credit Card Details

Credit Card details are only stored for the processing of payment and will be deleted once payment is processed.

GSE uses the following third-party service providers to process credit card and Direct Debit Payments

Pay Advantage – Security and Privacy Details Can be Found Here

Stripe – Full Privacy Details can be Found Here

What happens if I want to access or correct the Personal Information held about me?

You may request access to your Personal Information held by GSE Consultants Pty Ltd T/as GSE Hospitality Brokers, at any time by contacting us.

We will try to provide you with suitable means of accessing your Personal Information (for example, by mailing or emailing it to you). We will respond to your request for access within 7 days and endeavour to provide the requested information within 21 days.

There may be instances where GSE Consultants Pty Ltd T/as GSE Hospitality Brokers cannot grant you access to the Personal Information we hold. For example, we may not be able to provide access to information in the following situations:

where in our opinion providing the information your request, may create a serious threat to the life or health of any individual or may be an unreasonable intrusion into the privacy of another individual;
where your request for access is, in our agency’s opinion, frivolous or vexatious; or
where providing access would be unlawful, may prejudice an investigation of possible unlawful activity, may prejudice enforcement of law, or denying access is specifically authorised by law.

If for any reason GSE does not allow you to access your Personal Information, we will provide you with reasons in writing for our decision.

If you believe that Personal Information that our agency holds about you is incorrect, incomplete or inaccurate, then you may request that we amend it. GSE Consultants Pty Ltd T/as GSE Hospitality Brokers will consider if the information requires amendment. If our agency does not agree that there are grounds for amendment, then we will add a note to the Personal Information stating that you disagree with it.

To whom does GSE Consultants Pty Ltd T/as GSE Hospitality Brokers disclose my Personal Information?

We may disclose your Personal Information:

to employees of our agency and our contractors or service providers for the purposes of the operation of our business, fulfilling requests by you, and to otherwise providing services to you;
to any organisation for any authorised purpose with your express consent.

There are some instances when our agency may need to provide your Personal Information to third parties. GSE Consultants Pty Ltd T/as GSE Hospitality Brokers may be bound by law to provide your details to government-related bodies, in this instance will inform you before passing on your information.

GSE Consultants Pty Ltd T/as GSE Hospitality Brokers does not sell your personal details to other organisations. We may however use the information about you to assist us with internal marketing and research.

We may disclose your Personal Information to entities located outside of Australia, including our data hosting and other IT service providers, who may pass information to secondary data hosting providers located outside of Australia.

How does GSE Consultants Pty Ltd T/as GSE Hospitality Brokers keep my Personal Information secure?

GSE Consultants Pty Ltd T/as GSE Hospitality Brokers will take reasonable steps to ensure information collected, used or disclosed is stored in a secure environment that is accessed only by persons authorised by our agency so as to prevent interference, misuse, loss, unauthorised access, modification or disclosure.

If the Personal Information is no longer needed for any purpose, our agency will take reasonable steps to destroy or permanently de-identify the Personal Information.

GSE Consultants Pty Ltd T/as GSE Hospitality Brokers endeavours to provide a secure environment and a reliable system but you should be aware that there are inherent risks associated with the electronic storage and transmission of information (particularly via the Internet) which cannot be guaranteed to be 100% secure.

GSE uses the third party provider Dropbox to store your personal information full details about the security and privacy of Dropbox can be Found Here

Who do I contact for further information?

Paul Leach, Paul Harvey or Julian Mero can assist you with any enquiries you have about the information that we hold about you. Contact details can be found on the About Us page.

What if I have a complaint or concern?

If you have a complaint or concern you can email, info@gsebrokers.com.au or phone 1300 52 21 70. We will do our best to try and resolve your complaint within 30 days.

What if you are unable to resolve my complaint or concern?

If we are unable to resolve your complaint within this time, or you are unhappy with the outcome, you may refer your complaint to the Australian Information Commissioner. The Australian Information Commissioner can be contacted at the below details:

The Office of the Australian Information Commissioner

GPO Box 5218

Sydney NSW 1042

Phone: 1300 363 992

E-mail: enquiries@oaic.gov.au

This privacy policy was last updated on 25th August 2023